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We proudly stand behind the quality of our handbags. If for any reason
you are not completely satisfied, you may exchange the item for something else or we will gladly refund you for the purchase price, less shipping and handling, provided we receive it within 20 calendar days of item shipment date. This policy only applies to full price items. Sale merchandise may not be returned.
Please note: We cannot accept the return or exchange of any item that appears to have been used.
In the event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price, sales tax and original shipping cost. Please contact us within 24 hours of item received.
Should you wish to return merchandise, please email us at
info@lukabnyc.com
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